Definition of Franchise Marketing

Franchise marketing refers to marketing strategies and tactics specifically designed for franchise businesses. It involves promoting and supporting both the overall brand identity and individual franchise locations. The goal is to maintain brand consistency while enabling each franchise to effectively reach its local target audience.


The phonetic pronunciation of “Franchise Marketing” is /ˈfrænʧaɪz ˈmɑrkɪtɪŋ/.

Key Takeaways

  1. Franchise marketing is essential for consistent brand representation and reaching the right target audience across all franchise locations.
  2. A well-coordinated and executed strategy combining local and national marketing efforts can significantly boost brand awareness and business growth for the franchise.
  3. Effective franchise marketing requires collaboration and a strong support system between franchisors and franchisees, with streamlined communication and shared marketing resources.

Importance of Franchise Marketing

Franchise marketing is an important digital marketing term because it focuses on promoting franchise businesses in order to increase their brand awareness, drive customer acquisition, and ultimately boost revenue.

Given that franchises have a unique business model that requires a strong synergy between individual franchisees and the overarching brand, effective franchise marketing ensures that brand messaging is consistent across all locations, while at the same time addressing local target audiences and regional nuances.

Utilizing a strategic combination of online platforms, such as social media, search engine optimization, and localized content creation, franchise marketing allows businesses to effectively reach potential customers, maintain strong relationships with existing clients, and propel the overall growth and success of the franchise as a whole.


Franchise marketing is the process employed to attract and retain potential franchisees, boost brand awareness, and promote franchise offerings to a target audience. The primary purpose of franchise marketing is to enhance the growth and stability of the franchise business model, encouraging new and existing franchisees to prosper while expanding the brand’s reach in their respective territories. This is achieved by utilizing a variety of digital marketing strategies, such as social media, search engine optimization (SEO), pay-per-click advertising (PPC), content marketing, and email marketing.

These channels allow franchisors to reach a wider audience and showcase the unique benefits that the franchise can provide, such as a proven business model, expert support, and ongoing training. In addition to the growth of the franchise itself, franchise marketing also plays a crucial role in helping individual franchisees succeed. Franchisees invest in the brand and, in return, expect to receive marketing support to garner a strong local presence and drive customer engagement.

A robust franchise marketing program serves as a resource for franchisees, empowering them with the tools and strategies they need to thrive in their markets. By centralizing marketing efforts, a franchise ensures consistency in branding, messaging, and overall customer experience, ultimately establishing trust and loyalty among consumers. This synergy not only fuels the success of individual franchisees, but also contributes to the overall prosperity and expansion of the brand as a whole.

Examples of Franchise Marketing

McDonald’s: As one of the most well-known examples of franchise marketing, McDonald’s stands out for its use of local and digital marketing strategies to boost community engagement and customer reach. They use a combination of social media advertising, local search engine optimization, and local promotions for their franchisees. McDonald’s invests heavily in digital marketing campaigns through platforms like Facebook, Twitter, and Instagram to promote special deals and drive customer loyalty. They also maintain individual pages for specific locations, tailoring marketing strategies to the local demographics and preferences.

7-Eleven: With over 71,000 convenience store franchise locations globally, 7-Eleven employs a strong franchise marketing strategy to cater to the unique needs of each location. They use localized digital marketing campaigns and tools like the 7-Eleven app to entice customers with location-specific deals and promotions. The app, designed with the franchisees in mind, allows customers to accumulate points, participate in loyalty programs, and access special promotions. They also utilize email marketing and social media campaigns to maintain customer engagement and reinforce brand loyalty.

Anytime Fitness: As one of the world’s largest fitness franchises, Anytime Fitness leverages digital marketing channels to generate new memberships and create opportunities for growth. With a strong social media presence on platforms like Facebook, Instagram, and Twitter, they share engaging content including exercise tips, member success stories, and motivational posts. Anytime Fitness also uses local search engine optimization and geo-targeted Google Ads to optimize its online visibility to potential gym members within the specific territories of their franchise locations. Promotions and discounts, often tailored for individual local markets, attract new customers and retain existing ones.

Franchise Marketing FAQ

1. What is franchise marketing?

Franchise marketing is a specialized strategy for promoting and expanding a franchise brand. It involves creating a consistent marketing message and approach that aligns with the overall brand, while also enabling individual franchisees to tailor their marketing efforts to their specific location and audience.

2. What are the key components of a successful franchise marketing plan?

A successful franchise marketing plan includes a clear and consistent brand message, a comprehensive marketing strategy encompassing both national and local efforts, tools and resources for franchisees to use in their local marketing campaigns, and ongoing support and training for franchisees to ensure they are effectively implementing the plans.

3. How is franchise marketing different from traditional marketing?

Franchise marketing differs from traditional marketing in that it must balance the needs and interests of both the franchisor and individual franchisees. While the overall brand message and image must remain consistent, franchise marketing must also be flexible enough to allow franchisees to adapt their marketing strategies to suit their local markets and audiences.

4. What are some common franchise marketing tactics?

Common franchise marketing tactics include online advertising, social media marketing, email marketing, local SEO optimization, content marketing, and event marketing. Each franchise location may require a unique mix of these tactics, depending on factors like location, target audience, and local competition.

5. How do franchisors support their franchisees with marketing efforts?

Franchisors typically provide their franchisees with marketing support in several ways, including providing marketing materials and resources, creating and implementing national advertising campaigns, offering training and guidance on local marketing strategies, and providing tools and platforms to help franchisees manage and streamline their marketing efforts.

6. What role do franchisees play in their marketing strategy?

Franchisees play an important role in executing the local marketing strategies that drive customer engagement and sales in their specific locations. While the franchisor may provide the overall strategy, tools, and resources necessary for marketing, it is ultimately up to the individual franchisee to adapt and implement these strategies in a way that best resonates with their local market and audience.

Related Digital Marketing Terms

  • Local SEO
  • Brand Consistency
  • Multi-location PPC
  • Franchisee Onboarding
  • Cross-channel Marketing

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