Adogy Glossary

Kiosk Interaction

Definition of Kiosk Interaction

Kiosk interaction refers to the engagement between a user and a digital kiosk, a standalone electronic device that typically provides information or services to users. These interactions may include accessing product information, making purchases, or filling out surveys. Kiosks are often used in retail, hospitality, and public spaces for marketing purposes and enhancing customer experiences.


The phonetic pronunciation of “Kiosk Interaction” is:- Kiosk: /ˈkiːˌɒsk/- Interaction: /ˌɪntərˈækʃən/

Key Takeaways

  1. Ensure user-friendly design and intuitive navigation to allow users to access information and services easily in the kiosk.
  2. Provide clear instructions and incorporate user feedback for a more seamless and engaging kiosk interaction experience.
  3. Implement robust security measures to protect user data and privacy during kiosk interactions, and regularly update software to maintain security standards.

Importance of Kiosk Interaction

Kiosk Interaction is an important digital marketing term as it refers to the engagement between customers and self-service kiosks in various settings, such as retail, hospitality, or transportation.

This interaction plays a crucial role in enhancing the overall customer experience, by providing quick and efficient services, personalized offerings, and real-time information.

The data gathered from these kiosks helps marketers better understand customer preferences, behaviors and needs, which they can then leverage to optimize their marketing strategies, improve customer satisfaction, and drive revenue growth.

Moreover, kiosks can also serve as a powerful customer touchpoint, integrating digital and physical channels, and contributing to seamless omnichannel experiences.


Kiosk interaction serves as a unique and efficient way to engage potential customers in the realm of digital marketing. The purpose of this method is to provide consumers with an interactive and personalized experience, which can lead to increased brand awareness, trust, and, ultimately, conversions. By placing kiosks in strategic locations, such as malls, airports, and event venues, marketers can establish a touchpoint that educates and entertains potential clients.

These self-service stations not only make it easier for users to access information, but they can also gather valuable customer data and feedback, helping to inform future marketing strategies and improve the overall customer experience. Kiosk interaction can take on various forms, such as informing users about products and services, assisting with navigational needs, or enabling transactions. Some examples include digital food menus, virtual fitting rooms, and wayfinding kiosks.

Additionally, kiosks offer marketers the opportunity to promote new products or special offers, and collect email addresses or social media information for further engagement. Particularly in today’s digital age, a well-placed, attractive, and user-friendly kiosk can be a most accessible way for potential customers to establish and deepen their relationship with a brand. Overall, kiosk interaction serves as a powerful tool in bridging the gap between traditional and digital marketing, while catering to consumers’ ever-evolving needs and desires.

Examples of Kiosk Interaction

Self-Ordering Kiosks in the Food Industry: Fast food chains like McDonald’s and Subway have incorporated digital kiosks for customers to place their orders without any direct interaction with staff. These kiosks help in collecting customer data, pushing personalized promotions, and also improve the overall customer journey. Digital marketing teams use this kiosk interaction data to understand consumer behavior and preferences for targeted marketing campaigns.

Retail Store Product Information Kiosks: Large retail stores like Best Buy have installed interactive kiosks that allow customers to browse products and access detailed product information, compare products, and find relevant promotional offers. Digital marketing teams can use these kiosk interactions to track customer preferences, recommend similar products, and send personalized follow-up marketing messages based on the customer’s browsing history.

Airport Self-Check-in Kiosks: Airports around the world have implemented self-service kiosks that allow passengers to check in, print boarding passes, and check luggage. Airlines use the data gathered from these kiosk interactions to understand travel patterns, improve customer experience, and offer targeted promotions such as upgrades, travel insurance, or exclusive deals at destination. Digital marketing teams can also leverage this data to send targeted marketing messages and emails based on travel preferences and history.

Kiosk Interaction FAQ

What is a kiosk interaction?

A kiosk interaction refers to the user experience when engaging with a self-service kiosk. These kiosks typically provide users with information, access to services, or transaction processing abilities, allowing them to independently perform tasks without the need for manual assistance.

What are some examples of kiosk interactions?

Examples of kiosk interactions include using an ATM to withdraw money, purchasing tickets from a self-service ticketing kiosk, checking in at an airport kiosk, or placing an order at a fast-food kiosk.

What are the benefits of kiosk interactions?

Kiosk interactions offer numerous benefits such as increased efficiency, shorter waiting times, cost savings, improved customer satisfaction, and a more streamlined process for both businesses and their customers.

How can kiosk interactions be made user-friendly?

To create a user-friendly kiosk, use clear and concise instructions, an intuitive layout, large touch buttons that accommodate all users, and provide options for language preference. Additionally, ensure the kiosk is ADA compliant to accommodate users with disabilities.

How can I provide support for users during kiosk interactions?

There are several methods to provide support during kiosk interactions, such as offering on-screen help buttons that provide step-by-step guidance, incorporating video tutorials, or providing a direct line to customer service through integrated phone support or live chat features.

Related Digital Marketing Terms

  • Touchscreen Interface
  • Self-Service Kiosk
  • Interactive Digital Signage
  • User Experience (UX) Design
  • Customer Engagement

Sources for More Information

  • Kiosk Marketplace:
  • TouchWindow:

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