Definition of Multisensory Marketing

Multisensory marketing is a digital marketing approach that engages customers by appealing to various senses, such as sight, sound, touch, taste, and smell. The aim is to create a more immersive and memorable experience for users, ultimately increasing brand recognition and influencing consumer behavior. By targeting multiple senses simultaneously, marketers can amplify emotional connections and enhance the overall impact of their campaigns.


The phonetics of the keyword “Multisensory Marketing” in the International Phonetic Alphabet (IPA) is /ˈmʌltiˌsɛnsəri ˈmɑrkətɪŋ/

Key Takeaways

  1. Multisensory marketing engages multiple senses, such as sight, sound, touch, taste, and smell, to create a more impactful and memorable customer experience.
  2. It can lead to increased brand recognition, customer loyalty, and higher sales by creating strong emotional connections between the customer and the product or service.
  3. Successful multisensory marketing campaigns are often creative, consistent across different channels, and considerate of the target audience’s preferences and cultural backgrounds.

Importance of Multisensory Marketing

Multisensory Marketing is important in the digital marketing landscape because it emphasizes the use of multiple senses to create a more engaging, memorable, and persuasive consumer experience.

By targeting not just visual and auditory cues but also touch, smell, and taste, marketers can forge stronger emotional connections with their audience and establish a deeper brand affinity.

Incorporating multisensory elements into marketing campaigns leads to a more immersive customer journey, thereby fostering better recall, higher attention levels, and ultimately, increased customer satisfaction and loyalty.

As competition for consumer attention only grows more intense, multisensory marketing strategies are crucial for brands seeking a competitive edge in today’s digital era.


Multisensory Marketing aims to create memorable and immersive experiences for consumers by engaging multiple human senses in a coordinated manner. The key purpose of this marketing strategy is to build a deeper emotional connection between the brand and its target audience.

By appealing to various senses like sight, sound, touch, taste, and smell, marketers aim to evoke strong, positive emotions related to their product or service. These emotionally charged experiences lead to higher levels of customer recognition and recall, ultimately contributing towards increased customer loyalty and long-term brand success.

In the highly competitive market landscape, multisensory marketing differentiates a brand from its competitors and helps in capturing the attention of the audience more effectively than traditional, single-sense marketing techniques. For example, a food brand might create visually stunning packaging, while using scents that evoke a sense of freshness and playing ambient music in their store to engage the senses of their customers fully.

By creating such holistic experiences, multisensory marketing facilitates powerful storytelling and enhances brand perception, resulting in a higher probability of customer engagement and conversion. The use of multisensory marketing not only adds value to the consumer experience but also paves the way for lasting, meaningful relationships between the brand and its patrons.

Examples of Multisensory Marketing

Coca-Cola’s “Share a Coke” Campaign: In 2011, Coca-Cola launched a multisensory marketing campaign that allowed customers to personalize their Coke bottles with their names. The campaign played on the sense of sight with visually-present names, taste as customers enjoyed their Coke, and even touch as users interacted with the bottles. The campaign was hugely successful and generated widespread buzz and increased sales, proving the effectiveness of a multisensory marketing approach.

LUSH Cosmetics Stores: LUSH Cosmetics is known for its unique in-store multisensory marketing experience. As customers walk into the store, they are immediately greeted with the strong and distinct scents of the products. The store’s design encourages customers to see, feel, and even test products, engaging multiple senses. LUSH’s approach has created a strong brand identity and attracted a committed customer base.

Volvo’s Virtual Reality Test Drive: Volvo introduced a virtual reality test drive experience that allows customers to get a feel for their cars using VR headsets. The immersive experience places users inside a Volvo vehicle on a scenic tour, engaging their senses of sight, touch, and even motion. This multisensory approach showcases the vehicle’s features and benefits, allowing potential customers to feel as though they have already experienced the Volvo product, creating an emotional connection and possibly influencing their purchase decision.

Multisensory Marketing FAQs

What is multisensory marketing?

Multisensory marketing is a marketing approach that engages multiple senses of consumers, including sight, sound, touch, taste, and smell. It aims to create more memorable, immersive, and emotional experiences for consumers, resulting in stronger brand connections and lasting impressions.

Why is multisensory marketing important?

Multisensory marketing is important because it helps businesses stand out in a crowded market, establishes a stronger emotional connection with customers, and increases the chances of long-term brand loyalty. By appealing to multiple senses, businesses can create a more memorable experience for their customers, ultimately leading to increased sales and brand retention.

What types of businesses can benefit from multisensory marketing?

Almost any type of business can benefit from multisensory marketing, as it has a versatile range of applications. Industries such as retail, hospitality, automotive, food and beverage, technology, and entertainment are just a few examples where multisensory strategies have been successfully implemented. However, it’s essential to understand your target audience and create a sensory experience that aligns with their needs and preferences.

How can businesses implement multisensory marketing strategies?

Businesses can implement multisensory marketing strategies by carefully considering the customer journey and identifying opportunities to engage multiple senses. This might include creating visually appealing store layouts, incorporating ambient fragrances, utilizing sound design, or designing tactile packaging. Brands can also host events or utilize technology to create immersive, multisensory experiences that captivate customers and increase overall engagement.

What are some successful examples of multisensory marketing?

Some successful examples of multisensory marketing can be seen in industries like retail, with Apple’s minimalist and streamlined store designs; or automotive, with luxury car manufacturers utilizing specific scents within their vehicles to convey an air of sophistication. Another example is Starbucks, which creates a unique, multisensory experience through its high-quality coffee, inviting store ambiance, and distinctive background music. These brands have successfully combined sensory elements to create memorable environments that resonate with their target audience.

Related Digital Marketing Terms

  • 1. Sensory Branding
  • 2. Immersive Advertising
  • 3. Experiential Marketing
  • 4. Haptic Technology
  • 5. Psychographics

Sources for More Information

Reviewed by digital marketing experts

More terms

Guides, Tips, and More